Delivery & Tracking

Delivery & Tracking

Delivery

Orders placed before 2.00pm are dispatched the same day Monday to Friday (excluding UK bank holidays). Orders placed after 2.00pm will be dispatched the next working day.

All delivery costs will be confirmed at checkout before you make payment.

Wherever possible multiple products from a single order will be sent together, although there may be occasions where products are sent separately. We will contact you directly to confirm this.

If you decide to cancel your order, you can do this by notifying us within 14 days of receiving your goods. It is your responsibility to return the goods at your own expense and your refund will be processed upon receipt of the goods. You must ensure the goods are packed adequately to protect against damage. See our Returns & Refunds policy for further details.

Order Tracking

Once full payment has been received we will dispatch your order and send you a confirmation email which will contain details on how to track your order (if tracking is available via the service you have chosen).

In some cases, tracking information may not be immediately available for you to view. This is due to the time it takes for our couriers to load your delivery information on their systems. If this is the case please allow 12 hours and then try again.

Standard orders under 2kg in weight

Most orders for ProVen Probiotics products will weigh less than 2kg and will incur the following delivery charges.

Deliveries within the UK (including Northern Ireland)

Destination Cost Target delivery times Tracking included
UK orders over £30 Free 3-5 working days No
UK orders under £30 £2.95 3-5 working days No
UK next day delivery £6.99 Next Day* Yes

*Please note: this is a two-day service to the Channel Islands and remote parts of the UK.

Next day delivery is available in the UK for orders made Monday to Thursday at £6.99 per parcel (for orders placed before 2.00pm).

Deliveries outside the UK

We have three options for delivery to destinations outside the UK

Royal Mail

Destination Cost Target delivery times Tracking included
Rest of Europe £3.99 Up to 14 working days** No
Rest of World (outside Europe) £8.50 Up to 21 working days** No

** Delivery may take longer to remote areas. Please leave an additional 10 days for the items to arrive before contacting us.

Royal Mail Tracked

Destination Cost Target delivery times Tracking included
Rest of Europe £8.99 5-8 working days Yes
Rest of World (outside Europe) £12.99 7-12 working days** Yes

** Delivery may take longer to remote areas. Please leave an additional 10 days for the items to arrive before contacting us.

Courier

Destination Cost Target delivery times Tracking included
Rest of Europe £25.99 3-4 working days Yes
Rest of World (outside Europe) £35.99 3-4 working days** Yes

Large orders between 2kg and 14kg in weight

For larger orders that weigh between 2kg and 14kg, the following delivery costs apply. Prices are generally higher to allow us to fully insure the order against loss or damage during delivery. For deliveries outside of the EU a customs clearance fee has been added. All delivery costs will be confirmed at checkout before you make payment.

Postal area Cost Target delivery times Tracking included
UK
England, Wales & Scottish Lowlands Free Next day Yes
Scottish Highlands & Islands, Northern Ireland Free 3-7 working days Yes
Channel Ireland Free 3-7 working days Yes
Europe
Zone 1
Germany, Belgium, Austria, Luxembourg, The Netherlands
£12.50 2-5 working days Yes
Zone 2
France, Monaco, Czech Republic, Hungary, Slovak Republic, Slovenia, Italy, Spain
£19.50 3-5 working days Yes
Zone 3
Corsica (France), Portugal, Finland, Poland, Denmark, Sweden, Croatia
£31.50 5-7 working days Yes
Outside EU – Lichtenstein, San Marino (Italy) Switzerland £57.50 5-7 working days Yes
Zone 4
Romania, Bulgaria, Greece, Balearics, Sardinia/Sicily (Italy)
£42.50 5-7 working days Yes
Outside EU - Norway £68.50 5-7 working days Yes
Zone 5
Andorra, Latvia, Lithuania, Estonia
£42.50 5-8 working days Yes
Outside EU – Gibraltar, Bosnia & Herzegovina £68.50 5-8 working days Yes
Worldwide
To arrange delivery please call
0044 1639 825107
or email
info@provenprobiotics.co.uk

Further information

If you have any further questions relating to delivery and tracking please contact us.