Introduction

This Privacy Policy explains in detail the types of personal data we may collect about you when you visit the site www.provenbiotics.uk or interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how ProVen Biotics uses your data and how we combine data across ProVen Biotics to build a picture of you.

ProVen Biotics understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.provenbiotics.uk (“Our Site”) and any personal data we do collect will only be used as permitted by law and detailed below.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy will be needed upon your first use of our site. If you do not accept and agree with this Privacy Policy you may leave our site at any time. By continuing on our site, it will be assumed that you accept our Privacy Policy, Cookie Policy and Terms & Conditions.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site, via cookies or via other contacts you have with us. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 OR EU Regulation 2016/679 – General Data Protection Regulation (GDPR).

“we/us/our” means Proven Biotics, a brand owned by VEGA Nutritionals. VEGA Nutritionals is a limited company registered in England under company number 3332920, whose registered address is VEGA Nutritionals, Unit 2 Christchurch Road, Baglan Industrial Park, Port Talbot, SA12 7DJ, and whose main trading address is VEGA Nutritionals, Unit 2 Christchurch Road, Baglan Industrial Park, Port Talbot, SA12 7DJ. 

2. Company Details

2.1 Our Site is owned and operated by Proven Biotics, a brand owned by VEGA Nutritionals Ltd, a limited company registered in England under company 3323920, whose registered address is Unit 2 Christchurch Road, Baglan Industrial Park, Port Talbot, SA12 7DJ.

2.2 Our VAT number is GB 689 3672 69.

2.3 Our Data Protection Team can be contacted by email to info@provenbiotics.uk or post at ProVen Biotics, Unit 2 Christchurch Road, Baglan Industrial Park, Port Talbot, SA12 7DJ.

2.4 We are regulated by the ICO

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

4.1.1 The right to be informed about our collection and use of personal data;

4.1.2 The right of access to the personal data we hold about you (see section 8);

4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 9);

4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data We hold about you (to see how we use your data please see section 6 but if you would like us to delete your data, please contact us using the details in section 9);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 9 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

5.1 If you visit our website, information about your computer and about your visits to and use of this website through cookies (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths). As stated in our Cookie Policy you can turn off your cookies in your browser at any time.

5.2 If you send us an email, we collect your name, your email address and any other information which you choose to give us.

5.3 If you make a purchase on our website we collect your name, your email address and any other information that you choose to give us in relation to your order.

5.4 If you enter competitions, we collect your name, your email address and any other information which you choose to give us.

5.5 When you contact us by any means with queries, complaints or other information.

6. How Do We Use Your Data?

6.1 If we do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Act 1998 OR GDPR at all times. For more details on security see section 7, below.

6.2 As noted above, we only collect personal data which you choose to give us. If you make a purchase on our site, sign up to our newsletter or contact us, we may use them as follows:

6.2.1 To reply to your email;

6.2.2 Notify you of your order status;

6.2.3 Detect/investigate financial crime;

6.2.4 Undertake website personalisation and administration;

6.2.5 Marketing communications to inform you of special offers, promotions, new lines, sales and other information we feel is relevant to you;

6.2.6 Notifying you about enhancements to our services;

6.2.7 Invite you to provide product/service reviews;

6.3 Personal data that you have chosen to give us will not be stored longer than needed.

6.4 You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it.

6.5 We will not share any of your data with any third parties for any purpose.

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

7.2 Your data will only be stored within the UK

7.3 Data security is very important to us and to protect your data we have taken suitable measures to safeguard and secure any data we hold about you (even if it is only your email address).

7.4 Steps we take to secure and protect your data include:

7.4.1 Secure Network, Encryption, Cyber Security Policies;

7.4.2 Secure email management systems

7.4.3 Secure content management systems

7.4.4 Secure payment systems

8. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the Data Protection Act 1998, Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at info@provenbiotics.uk or using the contact details below in section 9.

9. Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at DPT or by post at Unit 2-3, Christchurch Road, Baglan Industrial Park, Port Talbot SA12 7DJ. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 8, above).

10. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.